OnlyWallet
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Contact us

The fastest way to reach the OnlyWallet team is email. We aim to reply within two working days.

[email protected]

Using the app? Open Settings and tap Contact support to write to us from your email app.

Never send us your master password or your 24-word recovery phrase. We will never ask for them, and we could not use them to help you anyway. Do not attach screenshots that show document numbers, passwords or card details.

  • Help with the app

    Sign-in, Google Drive, reminders, sync or a screen that looks wrong. Tell us your device, browser and what you were doing.

    Email about this

  • Suggest a feature

    A document template you are missing, a reminder you need, or anything that would make your vault easier to use.

    Email about this

  • Security report

    Found a vulnerability? Tell us privately with steps to reproduce. Please give us time to fix it before sharing it publicly.

    Email about this

  • Privacy and data requests

    Questions about your data, corrections or a grievance under the DPDP Act.

    Email about this

What to include

  • The email address of your Google account, so we can find your request (we cannot see inside your vault).
  • Your device and browser, for example "Android 14, Chrome" or "Windows 11, Edge".
  • What you tried, what you expected and what happened instead, with any error message word for word.

Before you write

Many answers are on the support page and in the user guide, including how to reset a forgotten master password with your recovery phrase. To delete your account, follow the steps on Delete your account.

Grievance Officer

Grievance Officer / Data Protection contact, Beyond Basics
Email: [email protected]
We acknowledge grievances within 72 hours and resolve them within 30 days. See Grievance redressal.

Address

Beyond Basics
Bengaluru, Karnataka, India
Website: www.beyondbasics.global